Frequently Asked Questions

Finora is a smart money management app designed to help you take control of your personal finances. It allows you to track your income and expenses, create budgets, set financial goals, and gain insights into your spending habits through beautiful visualizations and reports.

Yes! Finora is completely free to download and use. We offer all core features at no cost, including expense tracking, budgeting, and financial reports. We believe everyone should have access to good financial management tools.

Finora is available on both iOS and Android devices. You can download it from the Apple App Store or Google Play Store. We support the latest versions of both operating systems for the best experience.

Yes, creating an account is required to use Finora. This allows us to securely store your financial data in the cloud, sync it across devices, and provide you with personalized insights. You can sign up using your email address or social accounts like Google or Apple.

Adding transactions is simple! Tap the "+" button on the home screen, select whether it's an income or expense, enter the amount, choose a category, add any notes, and save. You can also add receipt photos to your transactions for future reference.

Absolutely! Finora allows you to create custom categories for both income and expenses. You can add new categories, edit existing ones, and even assign custom colors and icons to make them easily recognizable.

When you set a budget for a category, Finora will send you notifications when you're approaching or have exceeded your budget limit. You can customize the threshold at which you receive alerts (e.g., at 80% or 100% of your budget) in the app settings.

Yes! You can set up recurring transactions for regular income or expenses like salary, rent, subscriptions, and bills. Finora will automatically create these transactions on your specified schedule and remind you when they're due.

Yes, Finora allows you to export your data in CSV format. This is useful for creating backups, analyzing your data in spreadsheet software, or for tax preparation purposes. You can export data for specific date ranges or all your data at once.

Absolutely! We take security very seriously. Your data is encrypted both in transit and at rest using industry-standard encryption protocols. We use Firebase (Google Cloud Platform) for secure data storage, and we never share your personal information with third parties.

Yes! Finora supports biometric authentication including Face ID and fingerprint login. You can enable this feature in the app settings for quick and secure access to your account. Biometric data is stored locally on your device and is never sent to our servers.

When you delete your account, all your personal data and financial information will be permanently deleted from our servers within 30 days. We recommend exporting your data before deleting your account if you want to keep a copy.

No, never! We do not sell, trade, or rent your personal information to third parties. Your financial data is yours, and we are committed to keeping it private. Please read our Privacy Policy for more details on how we handle your data.

On the login screen, tap "Forgot Password" and enter your email address. We'll send you a link to reset your password. If you don't receive the email, check your spam folder or contact our support team for assistance.

Try these steps: 1) Make sure you're using the latest version of the app. 2) Close other apps running in the background. 3) Restart your device. 4) Check your internet connection. If the problem persists, please contact our support team with details about your device and the issue.

Make sure you're logged into the same account on all devices and have a stable internet connection. Try pulling down on the home screen to manually refresh. If syncing still doesn't work, try logging out and logging back in. If the issue persists, contact our support team.

You can reach our support team by emailing support@finora.app. You can also access the Help Center through the app settings. We typically respond to inquiries within 24-48 hours during business days.